The client, a supervisor with the Department of Homeland Security, US Border Patrol, received a notice of Demotion from the supervisory position for alleged misconduct. The demotion would contemplate a significant drop in pay and have a chilling effect on future promotional opportunities.
The written response was prepared on behalf of the client. The oral reply was conducted with the deciding official. The agency did not sustain the action, and the client received a LETTER OF CLEARANCE. The client returned to full supervisory duties with the agency.

